Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at support@medprax.in to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

MedPrax Biotechnologies Private Limited

Attn: Returns

RMA #

A101, GREEN CITY OFFICERS HOUSING COOPERATIVE SOCIETY, KATOL ROAD

Nagpur, Maharashtra 440013

India

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange.

The following items cannot be returned or exchanged:

     ●     Item exceeding value greater than 30,000.00 INR

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

If you have any questions concerning our return policy, please contact us at:

+91 9890939678

support@medprax.in